Overview

Planning and implementing IT Service Management or ITSM in an effective and efficient manner requires careful assessment, thorough value-driven customer-focused planning, coordinated execution and realization of visible business benefits early in the initiative. At Xceedure, we offer a range of services in order to provide you both flexibility and control to define how you would like us to partner with you in your ITSM implementation journey.

Value Delivered

Irrespective of who is leading the engagement, in order to ensure that the very much need sponsorship, support and funding stays alive, it is absolutely critical to ensure that measurable business and / or customer benefits resulting from investing in IT Service Management are delivered within the first six months of the effort. With the current economic landscape, this becomes even more critical.

Xceedure will partner with you in defining your IT Service Management vision and in ensuring that the vision is effectively realized and measurable benefits are realized within the first six months of our engagement.

X-Scan encompasses the following:

Six to eight weeks, fixed cost, low risk, targeted and holistic assessment.

Lead ITSM SWOT Consultant will prepare for and execute this assessment

Combination of documentation reviews, interviews, working sessions and surveys

Establishes service management assessment alignment with ISO/IEC 20000

All dimensions of service management will be assessed including people and organization, technology, partners and processes and value streams.

For further information and potential engagement, please contact us below.