Agile ITSM Implementation
Being able to show the returns on improvement related investments is becoming central to almost all IT related initiatives. Implementing IT Service Management is an expensive endeavor with some significant risks. Planning it effectively and executing it in a coordinated fashion is critical. If you are unable to demonstrate measurable improvements in business terms within the first six months of your IT Service Management initiative, the project is at risk of losing support and very much needed sponsorship. This training is all about achieving measurable improvements and being able to demonstrate those to the stakeholders in terms of business value.
By the end of this training, you will be able to answer the following key questions:
- How should we implement IT Service Management such that we are able to demonstrate measurable improvement very early in the project?
- How should coordinate the different work-streams (People & Organization, Continual Service Improvement Institutionaliation, Service Improvement and End-to-End Business Service Management Implementation, Service Management Process Improvement, and Technology Architecture, Integration and Delivery) such that envisioned organizational and cultural improvements are realized?
- What activities should be planned and what should be the most optimal sequence?
- How can we align our operational teams with the overall effort and enable the desired migration in a streamlined manner?