Training

Xceedure Inc. presently offers following public as well as on-site trainings:

ITILv3 Executive Awareness Training

This training is for those IT executives and members of senior management team who may be thinking about initiating IT Service Management or related efforts within their organizations. This training is normally 1.5 days or 12 hours long training and aims to establish the core understanding of what it really means to be a service organization and what guidelines do publications like ITILv3 provide and how best to embark on this journey.

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By the end of this training, you will be able to answer the following key IT Service Management related questions:
  • What is ITILv3 and how it is related to IT Service Management?
  • What is the difference between Business Service Management and IT Service Management?
  • What are some of the key characteristics of a service-oriented organization?
  • How is IT Service Management related or not related to Enterprise Architecture Management and Business Process Management?
  • How can we make the most impact in the least time by emarking on the IT Service Management effort?
  • How can we relate the impact of our improvements in financial terms?
  • How should we plan and communicate our improvements to ensure that the business / customer sponsorship stays alive and we are able to deliver meaurables benefits in business terms (not just in IT terms)?

This training is most useful when delivered on-site (within your organization) with the key members of the management team. Please Contact Us for more information and to learn about how we can help you in delivering value to your customers.

ITSM Strategy and Planning

IT Service Management is more about cultural transformation than any other single factor. Such a cultural transformation is largely a result of continual improvements across processes, integration across siloed tools, collaboration across vertical technical, application and other management teams, and communication across the key stakeholders. Designing ITSM strategy is one of the most critical steps in planning the overall effort. During this training, you will learn about the key service management components and how those should be strategized and planned in order to maximize returns on investments.

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By the end of this training, you will be able to answer the following key questions:

  • Do we actually offer services to our customer?
  • Do our customers see us as critical enabler of their business processes or are we just perceived as a cost center?
  • Do we believe that we need to define / align our services?
  • Are we operating in siloes? If we are operating in siloes, what options do we have in order to better align ourselves such that we are better positioned to deliver our services to our clients?
  • How can we plan our ITSM effort such that it delivers measurable benefits in business terms? What are our as well as our customers' pain points?

 

Iterative and Incremental ITSM Implementation

Being able to show the returns on improvement related investments is becoming central to almost all IT related initiatives. Implementing IT Service Management is an expensive endeavor with some significant risks. Planning it effectively and executing it in a coordinated fashion is critical. If you are unable to demonstrate measurable improvements in business terms within the first six months of your IT Service Management initiative, the project is at risk of losing support and very much needed sponsorship. This training is all about achieving measurable improvements and being able to demonstrate those to the stakeholders in terms of business value.

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By the end of this training, you will be able to answer the following key questions:

  • How should we implement IT Service Management such that we are able to demonstrate measurable improvement very early in the project?
  • How should coordinate the different work-streams (People & Organization, Continual Service Improvement Institutionaliation, Service Improvement and End-to-End Business Service Management Implementation, Service Management Process Improvement, and Technology Architecture, Integration and Delivery) such that envisioned organizational and cultural improvements are realized?
  • What activities should be planned and what should be the most optimal sequence?
  • How can we align our operational teams with the overall effort and enable the desired migration in a streamlined manner?

In addition to the above mentioned implementation specific trainings, Xceedure Inc. will soon start offering ITIL Certification courses including ITILv3 Foundation as well as Intermediate levels courses.