Resources

Books

ITIL: Service Management Implementation & Operation

Please note that if you have purchased this book and would like to request for suppliementary material(s), kindly email the request to ahmad@xceedure.com and I will respond accordingly. Thank you for your interest and for purchasing my books.

RUP Reference and Certification Guide

IT Service Catalog: Design and Development (In Progress - August 2010)

Discussion Forums & Blogs

IT Service Management Forum International - Read more about itSMFI here or visit their website at www.itsmfi.org

ITILv3, Enterprise Architecture, and Business Process Management BLOG

Useful Sites

Best Management Practices

www.best-management-practice.com is the umbrella site dedicated to making access to OGCs Best Practice guidance quick and easy, and provides support for all levels of adoption of the OGC Best Practice guidance.

Change Control System

Change Control System is the official repository of issues/changes for all OGC PPM and ITIL Best Practice products, available through the Best Management Practice website.

Other sites

The APM Group Limited - OGC's Official Accreditor - www.apmgroupltd.com
Office of Government Commerce - www.ogc.gov.uk
The Stationery Office - OGC's Official Publisher - www.tso.co.uk

Examination Institutes
APMG-International - www.apmg-uk.com
BCS-ISEB - www.bcs.org
CSME - www.csme.us
DANSK IT - www.dansk-it.dk
DFC - www.dfs.se/dfcertifiering
EXIN - www.exin-exams.com
LCS - www.loyalistexams.com
TÜV-SÜD - www.tuev-sued.de/it-zert